Returns & Exchanges
At Black Sand Distribution, we strive to ensure the highest quality for our food products, but if you receive an item that is damaged or incorrect, we offer a 14-day return window. Due to the perishable nature of our inventory, we cannot accept returns on opened food items unless there is a verifiable quality defect.
Contact Support
Email our customer service team within 14 days of delivery with your order number and a brief explanation of the issue.
Provide Documentation
Attach clear photos of the product, packaging, and the batch code to help our quality control team verify the damage or error.
Receive Authorization
Once your claim is reviewed, we will issue a Return Merchandise Authorization (RMA) number and a prepaid shipping label if applicable.
Refund Processing
After we receive and inspect the returned goods, a refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing